Blame the process, not the person

                We have all seen situations go awry. In my industry, it is usually an angry customer or damaged personal property. The knee-jerk reaction is to look at the employee that interacted with the guest and find out what they did wrong. This knee-jerk reaction is wrong! Yes, it is true that sometimes, the person…

Empathy

I have been described as many personality types in my life. That adaptability has been extremely helpful in my professional, academic, and personal life, but one trait that I lacked in my early career was empathy. Nobody can be a great leader without strong connections, and nobody can make strong connections without empathy. It is…

A Genuine Connection

                For some personalities, one of the most difficult and important aspects of being a great leader is being able to create genuine connections with all personality types. I can sometimes have trouble with this myself, and it is not something that you can learn overnight. It takes a conscious and continuous decision.                 I…

A Conscious Decision

My values as a leader are inline with my values as a human. Deep down to my core, I want to bring value to my team, and I want them to trust me because they see my values. Does this mean that these values come to me every day without effort? Absolutely not. I face…

Dedication Takes Sacrifice

If you are to dedicate yourself to any one thing you must be ready to sacrifice something else. This is true for all aspects of life, professional and personal. If you want to pick up painting, your time at the gym may need to go down. If you want to focus on mentoring a young…

What motivates you?

Everyone has different motivations for the actions that they take. It is important to know this before you begin any project, task, or journey. There is not a right or wrong set of motivations in life, but not all sets of motivations fit well with all goals. For example, if you are an individual that…

We all deserve better!

How can we improve the quality of life of the people around us? My goal for the last five years has been to be a great leader to my team. As a manager in the hospitality industry, I am told that my goals are to create a great customer service experience while staying in the…